Occasionally, substitutions may be necessary to create your bouquet due to the unavailability of certain flowers in various parts of the country. To maintain the appearance and spirit of the bouquet, we follow these substitution guidelines:

1. Timely delivery - floral gifts are important emotional statements using Flowers as the medium. Timely delivery is of the utmost importance. If a Florist is out of a particular decorative element such as a basket or vase, a similar one of equal or greater value will be used.

2. The "look and feel" of the arrangement will be as close as possible. We will pay close attention to design elements such as size, style, colour balance, and when substitution is necessary, similarly shaped flowers will be used.

3. Freshness is very important. This is why substitution is allowed, because of regional differences in availability, florists are allowed to use what they have the best and freshest varieties of.

4. Creativity - our network and experience has allows us to choose the best florists who we can trust to interpret your emotional statement with all of the above elements. We have handled many thousands of long distance flower deliveries, and have many happy returning customers.

5. We are Florists first, marketers second. We know Flowers and we know Florists. We use our experience and connections in the industry to find the very best for you.

If for any reason you feel we haven't represented your interests properly, and the flowers you ordered were not to the highest standards, we offer an unconditional replacement or money back guarantee. If you would like replacement, we will contact the filling florist and request the flowers be replaced. If you wish a refund, we ask that you arrange with the filling florist to have the flowers picked up or returned to them and we will process a full refund for you.